Responsive recruiter

Benefits:

Bonus based on performance
Company car
Paid time off

Evening Operations Position Summary

This Operations Manager position owns delivering commercial cleaning services for multiple facilities in the Richmond area. This is an exciting opportunity to get in ground floor as we are small and in high growth mode and hope to double and size in the next few years. You will own operations for our whole business which includes customer satisfaction, troubleshooting, employee management and labor and supply budget. Expected hours would be 50 + hours per week. It will be a bit of a roller coaster so flexibility is key since training and troubleshooting could happen before or after the normal shift. This position will begin by hiring and managing the front-line crew which ranges from 35-40 part-time cleaners and facilities across Richmond, but as we grow you will directly hire and manager our area supervisors and recruiter who will manage our front-line team.

Company Verse: Commit your works to the Lord , and your thoughts will be established. Proverbs 16:3

Office Pride's mission is simple: Honor and glorify God by positively impacting people and workplaces. We invite you to apply and join us as part of the essential work team.

Operations Manager Responsibilities:

This position reports to the CEO/Owner. Initially the Operations Manager will do much of the direct hiring and management of employees and as we grow and double in size, you will manage the area supervisors and recruiter who are responsible for the team in the field. As this happens the Operations Manager may have more day time hours.

1. Customer Satisfaction and Service Excellence

Establishes rapport with client to provide excellent customer service.
Maintains an environment that is clean, attractive, and orderly.
Ensures task list is completed to contract plus.
Evaluates and verifies cleaning crew staff’s performance through the review of completed shifts/inspections. Provides direction on found conditions and methods of correction.
Identifies problems and resolves issues in a timely manner by listening, gathering facts, and establishing long-term solutions.
Identifies need and prices additional work such as floor or disinfecting.

2. Efficiency Improvement and Beating Budgets

Manages employee work schedules, reviews, and approves payroll (overtime and time off)
Ensures labor and supply costs are underbudget.
Establishes workflow and assignments and documents roles.
Continuously improves efficiency and cost through improved methods and equipment.

3. Employee Growth and Satisfaction

Interviews, selects, and assigns cleaners to dynamic schedule.
Develops and grows leaders and supervisors and ensures job function training to employees.
Identifies staff development and ongoing training needs on each cleaning crew member.
Demonstrate and promote company culture, values, and management philosophy.

Requirements:

5 years previous supervisory experience
5 years cleaning or restaurant or hospitality industry experience
Thrives in fast-paced environment with lots of moving parts and people.
Ability to work flexible hours as needed
Has a heart for service and strong customer service ethic and experience
Military experience a plus
Understanding of cost control, budgets, and financials
Good communication skills both written and spoken,
Good computer skills including Microsoft office and ability to quickly adapt new technology
Valid drivers’ license and good driving record
This position could require bending, reaching, extending, lifting up to 50lbs, and travel on stairs

Compensation:

Operations Manager $60,000 base - with bonuses $72,000 (includes potential bonuses & commission after first 6 months)

Benefits:

Weekly Pay
Paid time off
Bonus within 6 months of start
Project Work Commission

Compensation: $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Office Pride Commercial Cleaning Services is one of the most respected full-service janitorial and commercial cleaning companies in the nation.

Built on a foundation of strong core values and a commitment to service excellence, our goals are to provide total customer satisfaction and a rewarding work environment for team members.

You will be applying for a job with an independently owned and operated Office Pride franchised business and not with Faith Franchising Company, Inc., the franchisor of the Office Pride system, or any of its affiliates. Each franchise handles all employment matters for their specific location. Office Pride® is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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