Position Title:            Area Manager (AM)

Reports To:                Director of Operations (DOO)

Supervises:                Account Managers and Fill-In Specialist Personnel

Basic Function: Ensure that the cleaning specifications sold to customer are being fulfilled and that the work is being completed on budget (labor and chemical).                                                                

Major Responsibilities

• POSITIVE TEAM ATMOSPHERE with all staff
• Clean assigned number of hours on a regular basis (if applicable)
• Manage Account Managers
  • o Accountability, delegation and protocol

• Manage/Fill-In Specialists and their facility responsibilities
• Accountability, delegation and protocol
• Training and re-training of new hires, current fill-in and front-line staff
• Manage Chronotek – for labor/time budget - no missed cleans
• Put together strategy, if over budget labor-wise, how to come into alignment.
• Scheduling:  assign fill-in specialists “open accounts” to temporarily staff
• Work closely in a team like manner with the Leadership Team and follow up on tasks generated by Management (Example:  talk with employee because of poor inspection).

• You are responsible for working with team members when time off is needed.
• You will accurately track team member’s points (which directly tie into annual performance reviews).
• Timely & Accurate reporting (directly to Director of Operations & Office Manager) of any revisions to team member’s time logs with DATE, TIME & REASON and POINT LOSS (if applicable).

• Work whatever hours necessary to perform the above duties and any other duties not listed but required for the business to be successful.
• It is understood that a workweek could be in excess of 40 hours, but overtime must be approved in advance.

1. UPWARD COMMUNICATION to the Director of Operations:
   •   Proactive reporting, Score Cards, Work Tickets (start, follow-through, completion), possible add-on services noted

• - Work with fill-in specialists to address and remedy quality and compliance and staffing concerns (re-training, etc.)

1. ACCOUNTIBILITY by:

• Report weekly via an Area Lead’s Score Card Report (weekly meeting)
• accounts for time and responsibilities to the GM.
• Attend weekly staff meetings - accounting for time, tasks completed, tasks yet to complete, problem solve with Leadership Team
• Weekly reports on call-ins, on-going customer issues, training status of new hires, audits and inspections, new account start-ups, etc.

DNA of Area Manager

• Office Pride of Terre Haute Ambassador
• Accountability-accept ownership of all aspects of role
• Organized – effective time management skills/prioritize based on immediate needs of customers & the team members
• Excellent/effective verbal and written communication skills
• Detail oriented – pays attention to details at each customer’s location, with extra attention to any problem areas.
• Friendly and Professional – able to deal with customers when they are on-site while cleaning is being performed
• Team player – ability to work within a team where members depend on each other to get work done.
• Self-starter - able to identify work that needs to be done and do it without being instructed to do so.
• Desire to learn, seek new challenges and take on additional responsibilities
• Reasoning ability - good common sense with ability to solve practical problems

Facilities specifically under your supervision:

1. All Indiana facilities

Wages and Benefits agreement:

• - Hours are 40 hours a week